Return Policy

Our Commitment to You

At AccessTech Store, we strive to ensure you are completely satisfied with your purchase. We understand that sometimes a product may not be what you expected or needed. This policy outlines the conditions and process for returning items.

Conditions for Returns

To be eligible for a return, please ensure that:

• The item was purchased within the last 14 days. (Please check product-specific return periods if different).
• The item is in its original packaging, unused, and in the same condition that you received it.
• The item is not a non-returnable item (see below).
• You have the original receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Software products (if opened or activated).
• Personal care items or items that come into direct contact with the body (e.g., certain types of magnifiers, earphones, if opened), for hygiene reasons.
• Gift cards or downloadable products.
• Items marked as "Final Sale" or "Non-Returnable" on the product page.

Please check the product description for specific return eligibility before purchasing.

Process for Returns

1. Contact Us: To initiate a return, please contact our Customer Support team within the eligible return period. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Our team will review your request. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back to us.
3. Shipping the Item: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
4. Inspection and Refund/Exchange: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
   • If approved for a refund, a credit will automatically be applied to your original method of payment, within a certain number of days (typically 5-10 business days, depending on your card issuer's policies).
   • If an exchange is requested and approved, we will ship the new item to you. Any price differences will be handled accordingly.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately (within 48 hours of delivery) with details and photos of the product and the defect/damage. We will work with you to arrange for a replacement, repair, or refund as appropriate, and we will typically cover the return shipping costs for such items.